Returns

DEFECTIVE PRODUCTS

If you receive any defective product, send us pictures where the defect is clearly shown, we will inform you within 48 hours about a solution.

INCORRECT ORDER

If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified.

RETURNS AND REFUNDS

If you wish to invoke your right of withdrawal, please send us an email.

The right of withdrawal states that you can return the product to the sender within 14 days upon reception, paying the shipping fees that may arise of such return. Once we receive the merchandise, we will refund the corresponding amount of the order, though not the return costs (if all the merchandise was returned we’d reimburse the shipping fees of the original order too).